TPA Management

TPA is governed by the Executive Board together with members of the sub-committees created for different functions.

The Executive Board, as provided for by our Constitution and elected by TPA members during the first AGM on 1 st March 2018, comprise of:

TPA EXECUTIVE BOARD

CHAIRMAN

Name: KILLIAN LUGWE
Twitter: @LugweChiguba
LinkedIn: Killian Lugwe

Killian is a highly experienced hotelier having been trained in hospitality management and achieved several professional development trainings in hotel operations and strategic management. He has worked in chain hotels for over two decades and rose into the management ranks from General Manager to Operations Director and finally as CEO, in a span of 10 years in two hotel groups. His expertise lies in development and implementation of regional strategies for meeting goals in the areas of revenue generation, market share performance, guest satisfaction scores, staff opinion scores and net operating income and ensuring that quality of products and services are in line with the hotel’s expectations. He is also an expert in hotel start-ups as well as design, renovation and refurbishment of existing facilities. Killian has now transferred his hotel management knowledge and skills into running the Gertrude’s Children’s Hospital where he is currently the Chief Operations Officer.

 

VICE-CHAIR

Name: JOSELYN GOOPIO
Twitter: @jsgoopio
LinkedIn: Joy G

Joy is one of the key persons who started the hospitality school at Strathmore University in Nairobi, Kenya in 2008. She was instrumental in setting up the hospitality and tourism management degree programmes of the School and spearheaded major curriculum revision for integration of subject content with current trends in the industry. She holds an international Certification in Hotel Industry Analytics (CHIA) from the American Hotel and Lodging Educational Institute (AHLEI) and has been accredited by STR SHARE Center as trainer of hospitality and tourism students for the CHIA exams. She is a board member of EuroCHRIE, the European Federation of the International Council on Hotel, Restaurant and Institutional Education (ICHRIE), which is an international professional association of hospitality and tourism educators. She serves as Area Consultant of EuroCHRIE for East Africa. Her area of interest is in hospitality facilities management and experiential learning. Joy is currently undertaking her doctoral studies in Hotel and Tourism Management at The Hong Kong Polytechnic University.

 

SECRETARY

Name: SAM IKWAYE
Twitter: @ikwaye
LinkedIn: Sam Ikwaye

Sam combines his business and entrepreneurship knowledge with hospitality skills, and academia with industry practice.  He lectures in some universities in Mombasa while serving as Executive Officer of Kenya Association of Hotelkeepers and Caterers (KAHC) Coast Chapter. He is the former CEO of Pubs, Entertainment and Restaurants Association of Kenya (PERAK)) and is currently the Vice President of the Federation of Kenya Employers – Coast. His experience with these organizations and his expertise in hospitality trade pivoted him to be a certified hotel assessor for East African Community Hotels and Restaurants Classification Criteria. Sam is currently pursuing his PhD in Business Administration with focus on social entrepreneurship.

 

VICE-SECRETARY

Name: REUBEN ARGUT
Twitter: @ArgutReuben
LinkedIn: Reuben Argut

Reuben is a hospitality professional with vast experience in managing hotels having served as General Manager in several hotelsand lodges all over Kenya for almost two decades. His expertise includes development and implementation of business plan and marketing strategy for successful turnaround of hotel business, revision and implementation of HR and finance policies for improved revenue, re-branding of hotel products and renovation/refurbishment of hotel facilities for increased profitability.In addition to his industry experience, Reuben also has a stint in academia where he lectured and conducted training for students and assisted in curriculum development. Reuben is currently the Group General Manager of TFC subsidiary hotels at the same time undertaking MBA in Marketing.

TREASURER

Name: DAMIANNAH M. KIETI
Twitter: @DKieti
LinkedIn: Damiannah Kieti

Damiannah is an Associate Professorand tourism expert with over 17 years of experience in teaching, research and consultancy in tourism and related fields. Her valuable contribution in tourism research and teaching is manifested through her dedication in supervising PhD and Master’s students’ thesis, writing journal articles and book chapters and serving as external examiners in universities and colleges. Her passion to advance tourism research in Africa motivated her to be the founding editor of African Journal of Tourism and Hospitality. Her research interests include services management, service quality management, tourism planning and development, sustainable tourism, community based tourism, tourism and poverty reduction, among others. Damiannah is currently the Dean of the School of Tourism, Hospitality and Events Management in Moi University and she was granted the Chancellor’s Excellence in Service Award for demonstrating leadership and enterprise in managing the School.

 

VICE-TREASURER

Name: KELLEN NDII
Twitter: @NdiiKellen
LinkedIn: Kellen Ndii

Kellen is a seasoned tourism professional with a wealth of experience in tour operations spanning over two decades. She is an expert in operations, sales and marketing, revenue management, contracting, customer service and quality control, and general management. She has held various management positions in Destination Management companies both locally and internationally. She has attended many international development courses and training workshops that added value to her professional qualification in the tourism trade. Kellen is currently the General Manager and co-owner of Africa 220 East Africa Destination Management Company.

 

TPA WORKING COMMITTEES

TPA has established six (6) key committees to assist in strategy planning and development of the
Association, as follows:
(i)   Executive Committee
(ii)  Accreditation and Certification Committee
(iii) Finance and Budgetary Committee
(iv) Ethics and Disciplinary Committee
(v)  Professional Training Committee
(vi) Legal and Governance Committee

Members of each committee are appointed by the Board and some are co-opted by the members
themselves. The Chair of each committee is elected from among the members. Each Committee
meets regularly and are required to provide an update of its activities at every Board meeting.

All office bearers must be fully paid-up members of TPA.